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BIK Subscribed Events

These events are available under BIK Subscribed Events in the dashboard. When you subscribe, BIK sends these event payloads to your configured webhook URL.

Opted Out​

Triggered when a recipient opts out of receiving messages. Includes messaging channel, campaign context, and message identifiers.

{
  "eventName": "optedOut",
  "storeId": "p60HYv5wjgQaOrPdqT5NjbpkroD2",
  "customerId": "6840089",
  "eventProperties": {
    "templateId": "7rlzTu4LKZpRPHoiROSQ",
    "userChannelId": "221036",
    "channel": "whatsapp"
  },
  "channel": "whatsapp",
  "messageId": "wamid.HBgMOTE5NDYwMzM2Nzc3FQIAERgSNDRCQTU5NEI1NEE3Mzc3NjBCAA==",
  "broadcastId": 174183,
  "eventSource": "Campaigns",
  "createdAt": "2025-10-30T11:10:32.609Z",
  "eventId": "optedOut-221036",
  "timestamp": "2025-10-30T11:10:32.610Z"
}

Customer Created​

Fired when a customer profile is created in BIK. Includes the source of creation and optional asset identifiers.

{
  "eventName": "customerCreated",
  "storeId": "p60HYv5wjgQaOrPdqT5NjbpkroD2",
  "customerId": "6848702",
  "eventProperties": {
    "customerSource": "leadGenWidget",
    "customerSourceDetails": "directRewardWidget#cQW0yZVdUHSOmI4tHA1d"
  },
  "eventSource": "Acquisition Tools",
  "createdAt": "2025-10-31T09:58:46.134Z",
  "eventId": "customerCreated-6848702",
  "timestamp": "2025-10-31T09:58:46.156Z",
  "primaryCustomerId": "6848702",
  "assets": [
    "12030878"
  ]
}

Assigned Agent​

Emitted when a conversation/ticket is assigned to an agent. Includes ticket/chat session identifiers, the assigned agent, timing metrics, and messaging channel context.

{
  "eventName": "assignedAgent",
  "storeId": "p60HYv5wjgQaOrPdqT5NjbpkroD2",
  "eventSource": "Inbox",
  "eventProperties": {
    "assignedAgentId": "10086",
    "chatSessionId": "402710",
    "agentName": "yuvan",
    "ticketId": "402710",
    "ticketCreatedAt": "2025-10-31T09:17:13.169Z",
    "timeToAssign": 1.27,
    "nonWorkingHoursSinceCreated": 0,
    "aiIntents": [
      "Order Cancellation"
    ]
  },
  "createdAt": "2025-10-31T09:17:14.456Z",
  "customerId": "6119830",
  "eventId": "402710-10086-null",
  "channel": "whatsapp",
  "eventSourceInfo": {
    "channelId": "102207182898538",
    "ticketId": 402710
  },
  "timestamp": "2025-10-31T09:17:14.464Z"
}

Reassigned Agent​

Emitted when an active conversation/ticket is reassigned from one agent to another. Includes previous and new agent identifiers alongside ticket context.

{
  "eventName": "reassignedAgent",
  "storeId": "p60HYv5wjgQaOrPdqT5NjbpkroD2",
  "eventSource": "Inbox",
  "eventProperties": {
    "prevAgentId": "10779",
    "assignedAgentId": "12166",
    "chatSessionId": "402683",
    "agentName": "Deku",
    "ticketId": "402683"
  },
  "createdAt": "2025-10-31T07:13:12.174Z",
  "customerId": "6056041",
  "eventId": "402683-12166-null-1761894792012",
  "channel": "whatsapp",
  "eventSourceInfo": {
    "channelId": "102207182898538",
    "ticketId": 402683
  },
  "timestamp": "2025-10-31T07:13:12.176Z"
}